Across our team, we have a combined 200+ years industry experience, and pride ourselves on top notch parts and the best quality workmanship. Since our inception we have grown to become WA’s largest and most trusted caravan repair business and the major insurance repairer for our area.
1. Lodge your claim with your insurer
Submit your claim with your insurer along with any images and information they require. Make sure you keep your claim number handy.
2. Contact us to arrange an initial inspection
Our claims team will arrange for one of our experienced caravan repairers to inspect your van. For most cases, we can come to you to complete the quote, often the same day. If a more extensive inspection is required we can tow your van to our yard.
Once we have completed our inspection and reviewed the damage, our quote is sent directly to your insurer. As a preferred repairer for most insurance companies, our quotes are often accepted first time. Occasionally for large jobs, your insurer may request an alternative quote.
It is important to know, while your insurance company may want to proceed with the repairer offering the lowest quote, in many instances the choice of repairer is yours.
4. Repairing your caravan
Once we receive the repair authority from your insurer we get started on ordering parts straight away. Work starts as soon as your parts arrive. If your caravan is already with us, we will get started right away, otherwise we will organise drop off / pick up.
Throughout the process, we are on hand to communicate directly with your insurer to get things fixed for you as quickly as possible and to the highest standard.
We want to get you back on the road as soon as possible. Due to the size of our team we can turn around repairs quickly, and can work within a tight timeframe if needed.
We’re here to help at any step of the process. If you have any questions, don’t hesitate to give us a call!